FAQ

How do I place an order?

  • Browse though the links on our home page: Girls or Boys.
  • Click on the product that you like, select the size and quantity, and then click on the “ADD TO CART” button.
  • You can either continue shopping or proceed to checkout by clicking the “VIEW CART” button.
  • Review your shopping cart and if you’re all set, select the “CHECKOUT” button.
  • Enter your Billing and Shipping Details, and select your preferred Payment Method.
  • If you’ve selected payment via PayPal or Credit Card, click on the “PROCEED TO PAYPAL” button, and choose whether you would like to pay with your PayPal account or with your credit card. Once your payment has been completed, we will be sending you an order receipt via email.
  • If you’ve selected to pay via Bank Deposit or Payment Centers, click “PLACE ORDER” to send us your order. A confirmation message will appear after and will also be sent to your email address containing our payment instructions.
  • Please do not place orders if you are not 100% sure that you can settle payment within two (2) working days. Failure to settle payment will result in automatic cancellation of order without further notice.

How will I know if you’ve received my order?

You will receive an email or SMS from us within 24 hours of your order confirming it.

What payment methods do you accept?

PayPal or Credit Card

  • VISA, MasterCard, American Express, Discover credit cards. All payments are processed through a secure checkout system provided by PayPal. On the PayPal checkout page there are fields that will accept credit card details even if you are not a PayPal member.

Bank Deposit via BDO or BPI

  • An order receipt will be emailed to you after placing your order with us. It will contain our payment instructions and bank details, where you can deposit your payment. After settling your payment, kindly email us a photo of the deposit slip or a screenshot of your online banking transaction at honeycombkidsph@gmail.com. We will then reply with a confirmation receipt of your payment within the day.
  • Please note that your order will only be reserved for two (2) business days. You will need to settle your payment within 48 hours of placing your order.

Payment Centers via LBC or Cebuana Lhuillier

  • An order receipt will be emailed to you after placing your order with us. It will contain our payment instructions and LBC/Cebuana Lhuillier details. After settling your payment, kindly email us a photo of the validated receipt at honeycombkidsph@gmail.com. We will then reply with a confirmation receipt of your payment within the day.
  • Please note that your order will only be reserved for two (2) business days. You will need to settle your payment within 48 hours of placing your order.

How can I track my order?

After placing your order and settling your payment, we will send you a shipping confirmation, which will also contain all your tracking information.

Do you ship internationally?

Yes. However, we request our international customers to email us their orders instead at honeycombkidsph@gmail.com. In your email, kindly include the product name, size and quantity of items you would like to order, plus your billing and shipping details. We will then email you back with your calculated shipping fees and payment options (via bank deposit or PayPal). International shipping normally takes 7-10 business days, depending on your location.

When will I receive my order?

  • Within Metro Manila, Philippines: 2-3 business days
  • Provincial, Philippines: 5-7 business days.
  • International: 7-10 business days.

What is your return and exchange policy?

  • We do welcome exchanges for size or style within three (3) days from delivery of items. Items must be returned to us in the same condition you received them in—unworn, undamaged, and with its original tags and packaging. Please note that all shipping charges back to us and again to you, will be shouldered by the customer. Kindly email us at honeycombkidsph@gmail.com before sending back an order.
  • We do not allow refunds.

How do I pick the right size for my little one?

For the best fit, use the chart below to find the size that best corresponds to your child’s body measurement.

US 1 2 3 4 5 6
UK (AGE) 9-18 months 2-3 years 3-4 years 4-5 years 5-6 years 6-7 years
EU(HEIGHT) 86cm 98cm 104cm 110cm 116cm 120cm
WEIGHT 17-26 lbs. 26-29 lbs. 29-32 lbs. 33-36 lbs. 37-40 lbs. 41-44 lbs.
CHEST 20-21 in 21-22 in 22-23 in 23-24 in 24-25 in 25-26 in
WAIST 19-20 in 20-21 in 21-22 in 22-23 in 23-24 in 24-25 in
FINISHED LENGTH (SHOULDER-HEM) 17-19 in 20-21 in 21-22 in 22-23 in 23-24 in 24-25 in

We also provide sizing guidelines on each product page to help you choose the right size. We understand that each child is shaped differently, so we suggest that our customers take basic measurements of their kids and refer to our sizing guidelines if they’re uncertain. You can always email us at honeycombkidsph@gmail.com, too, if you need more help.

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